Direct General offers auto insurance in 13 states and markets its auto insurance products to high risk drivers who may have trouble getting coverage from other providers at an affordable rate. It offers flexible down payment options to be an attractive option for drivers who need insurance but may have a poor driving record or less than perfect credit. The company has been the subject of some negative reviews regarding various problems with customer support and claims. There are multiple coverage options offered including a roadside assistance program and emergency protection program.